Ryan Hardee DV4-1220US System Reflow Repair on CND9042Z86

James Howell
DoubleClickItToFixIt.com
7472 Nashville Street
Ringgold, GA 30736
706-307-9689

http://www.doubleclickittofixit.com

Ryan,

This email will serve as an update on the status and repair of your systems sent in.

Currently I have listed the following machines sent in for repair by you:

HP DV4-1220US with the serialization of CND9042Z86

As agreed your system is billed at $125.00 per system.

Now, with the HP DV4-1220US with the serialization of CND9042Z86 has been reflowed. The system board was labeled HP SPS 511858-001. The system reflowed on both the AMD Radeon IGP 0840 chipset.

After the reflow of the chipset, we noticed your system was not working correctly. We ran our diagnostics software on the system and found it came back with the following error. Your processor was found to be failed and damaged. The processor was exchanged, and found the new processor caused the system to display a repaired system.

Please keep in mind you need to reapply thermal compound such as Artic Silver 5. You also need to update the video drivers from Nvidia.com and the BIOS from HP if one is to be applied. Please advise your end user to purchase a cooling pad to help insure the removal of heat from the system.

If you need more help in explaining these areas to your end user, please visit http://www.doubleclickittofixit.com/tips.html

Pictures of the repair can be viewed at http://www.doubleclickittofixit.com/img

The system repair can be found here along with the explanation of how we repair systems in our shop and what we do to process the repair. The HP DV4-1220US video displays our system, repair processes, and what settings we use with our IR system to reflow your system.

Steven E. Orr HP DV7-1130US System Repair on CND84038L6

James Howell
DoubleClickItToFixIt.com
7472 Nashville Street
Ringgold, GA 30736
706-307-9689

http://www.doubleclickittofixit.com

Steven,

This email will serve as an update on the status and repair of your systems sent in.

Currently I have listed the following machines sent in for repair by you:

HP DV7-1130US with the serialization of CND84038L6

Now, with the HP DV7-1130US with the serialization of CND84038L6 has been repaired and is ready for return. The system is labeled HP Spare 486541-001. The system required a reflow on the ATI Radeon RX781 chipset. The system also displayed damaged memory in both sticks of Samsung DDR2 2GB. After replacing this RAM with a shop supplied 1GB RAM stick for testing your system displayed a booting system. The paperwork requested a virus cleaning, but the system displayed a Windows password. The password was removed to begin a virus cleaning which displayed a number of virus, malware, and Trojans within the system.

No power adapter was found within the box. Your paperwork also stated no adapter was shipped.

You also need to update the video drivers from Nvidia.com and the BIOS from HP if one is to be applied. Please advise your end user to purchase a cooling pad to help insure the removal of heat from the system.

If you need more help in explaining these areas to your end user, please visit http://www.doubleclickittofixit.com/helpful-hints/

Pictures of the repair can be viewed at http://www.doubleclickittofixit.com/img

Your system was shipped with a prepaid Fedex label for return shipping. Since that shipping label is to be used, you will need to mail and check or money order in the below amount to finalize the transaction, and post your system at completely paid off. The services requested were a reflow in the amount of $125.00 and a virus scanning in the amount of $50.00. Since your system required extra diagnostics, the memory is billed at $65.00 per 2GB RAM stick up to 4GB as previously located within your system. Also the virus cleaning was requested, but no password was supplied so the password removal is billed at $50.00 also. Your total check should be for the amount of $355.00. You have 30 days to make this payment from the time this email is sent. Payment can be delivered to our new office at the above address.

If you have a laptop that requires a reflow, and you would like to receive a service purchasing options are listed below.