7472 Nashville Street
Ringgold, GA 30736
This email will serve as an update on the status and repair of your systems sent in.
Currently I have listed the following machines sent in for repair by you:
Dell D820 with the serialization of 8VRRY2J
Now, with the Dell D820 with the serialization of 8VRRY2J has been evaluated, repaired, and is ready for return. The system is labeled CN-0FF096-48643 and 31JM6MB0014. The system required a reflow on the Intel SL8YB and Intel SL8Z2 chipsets.
No power adapter was found within the box. The laptop alone was received.
A hard drive was found within your system, but in this case, you will need to follow the directions below to finalize a successful repair.
You also need to update the video drivers from Intel.com, ATI.com, or Nvidia.com and the BIOS from HP or Dell if one is to be applied once the system is repaired. Please advise your end user to purchase a cooling pad to help insure the removal of heat from the system.
If you need more help in explaining these areas to your end user, please visit http://www.doubleclickittofixit.com/category/helpful-hints/
Pictures of the repair can be viewed at http://www.doubleclickittofixit.com/img
Your system was shipped without a prepaid Fedex label or account for return shipping. The system will be shipped back using Fedex COD.
Below is a video detailing the reflow step by step: