7472 Nashville Street
Ringgold, GA 30736
This email will serve as an update on the status and repair of your systems sent in.
Currently I have listed the following machines sent in for repair by you:
HP DV6423OM with the serialization of CNF723042B
Now, with the HP DV6423OM with the serialization of CNF723042B has been evaluated, repaired, and is ready for return. The system is labeled HP Spare 443775-001. The system required a reflow on the Nvidia GeForce GO6150 (NF-G6150-N-A2) and Nvidia NF-430-N-A3 chipsets.
No power adapter was found within the box. A note requesting a power supply was left within the box.
No hard drive was found within your system or box. In this case, you will need to follow the directions below to finalize a successful repair.
You also need to update the video drivers from Nvidia.com and the BIOS from HP if one is to be applied once the system is repaired.. Please advise your end user to purchase a cooling pad to help insure the removal of heat from the system.
If you need more help in explaining these areas to your end user, please visit http://www.doubleclickittofixit.com/helpful-hints/
Pictures of the repair can be viewed at http://www.doubleclickittofixit.com/img
Your system was shipped without a prepaid Fedex label or account for return shipping. The system will be shipped back using Fedex COD. A check was cashed covering the repair charges.