I am looking for a growing firm where I can contribute my skills and drive. Perhaps your company could benefit from the enthusiasm and knowledge that has helped me. I have a lot to offer your institution, including seven years of professional experience in Information Systems and Information Technology field. Some specific accomplishments include:
• Currently I work as administrator of my own website, http://www.doubleclickittofixit.com, which generates over 10,000 unique visitors a month.
• Installed, maintained, and administered network hardware including WatchGuard Firebox II, WatchGuard SOHO, Cisco Wireless Access Points, Compaq Servers, Dell PowerEdge Servers, HP Print Servers, various brands of managed and unmanaged hubs and switches, fiber converters, and cards.
• Maintained all Microsoft operating systems and network operating systems including the following Windows 3.1, 95, 95B, 98, 98 SE, ME, NT 4.0 Workstation, NT 4.0 Server, BackOffice 4.5, 2000 Professional, 2000 Server, XP Professional, 2003 Server. Also experienced with Novell Netware 4.5 and 5.0.
• Produced curriculum for staff training and trained individuals in one-on-one and group sessions. Wrote and developed IT focused handbook with guidelines, policies, and procedures for departmental use corporation wide with implementation at all six locations.
• Created Access databases that provided an efficient alternative to paperwork for various departments including accounting, logistics, management, and production.
My interest in your company is rooted in several factors. First, your firm demonstrates the aggressive philosophy that I so admire. Second, I believe that working in the Information Technology field is both challenging and rewarding in many different facets. My resume shows that I have Information Systems and Technology experience, drive, and determination. Meeting me in person will convince you that I can apply those talents. You can call me in a few days so that we can arrange a meeting after you review my resume and are interested.
JAMES CHRISTOPHER HOWELL
954 Sagamore Drive • Tunnel Hill, Georgia 30755 • 706-307-9689 • james@doubleclickittofixit.com
EMPLOYMENT
B2 SUPPORT TECHNICIAN
March 2010-May 2010
Dell Global Services/State of Georgia
Dalton, Georgia
Contractor for Dell Global Services working on the State of Georgia contract performing all tier two onsite tickets for Northwest Georgia. Perform SLA timeline ticket resolution. All ticket solutions required onsite support which required user contact along with a technical and non-technical explanation to the end user.
ENGINEER LEVEL ONE
February 2008-May 2009
Shaw Industries
Dalton, Georgia
Member of corporate technology staff whose responsibilities include maintaining, troubleshooting, and installing various hardware systems. Deploy, maintain, and plan installation of desktop, laptop, and various peripherals such as hand-held scanners, printers, and other various devices. Assist with completion of trouble tickets for various users within the tri-state area.
PC TECHNICIAN
December 2004-October 2007
Oberg Industries
Freeport, Pennsylvania
Member of six person technology staff whose responsibilities include maintaining, troubleshooting, and installing various network hardware systems. Deploy, maintain, and plan projects including HP Engineering class workstations deployment to meet corporate goals and deadlines, and a corporate-wide ticket tracking system for end user logging of IT based systems issues. Maintain day to day operations of desktop, workstation, and servers. Maintain remote connectivity between mobile users based in offsite locations in Monterey and Tecate, Mexico, Costa Rica, Arizona by way of VPN tunnelling. Maintain user connectivity through WatchGuard and Cisco VPN access for remote sales force with remote dialup access and Cable/DSL access. Maintain local user Cisco wireless connectivity access restrictions by way of RADIUS server within Windows 2003 server. Maintain SAN integrity and proper backup to offsite tape library system. Maintain critical procedure process for directly involved IT systems. Create user accessible Captivate files outlining process for documented critical procedures in video format. Maintain Windows 2000 and Windows 2003 servers with Active Directory, Exchange 2000, and Exchange 2003. Directly responsible for deploying, administering, and maintaining McAfee ePO Server 6.2 running on Windows 2003 for Domain-wide protection while administering policies across to desktop, server, and controller-based systems. Directly responsible for deploying, administering, and maintaining McAfee GroupShield 6.0 for Exchange 2000 for increased corporate-wide protection. Maintain X86-based controller systems including but not limited to CNC, Lathe, Wire EDM, and Grinding by such manufacturers as Hardinge, Deckel Maho, and Charmille. Maintain X86-based vision systems such as Zeiss and Brown and Sharpe.
WIRING TECHNICIAN AND PLANNER
October 2003-October 2004
HomeWorks
Calhoun, Georgia
Member of four person technology company whose responsibilities include maintaining, troubleshooting, and installing network cabling and various network hardware systems. Maintain Visio document maintenance for various management responsibilities including network wiring schematics, profit and loss, and workflow. Perform network wiring with CAT 5E and Fibre-optic cabling for client structures. Provide technical consulting for contractors along with negotiating client sales by way of cold calls, mass mailing, personal meetings, and referral leads. Produce marketing pamphlets.
SCHOOL TECHNICIAN LEVEL ONE
April 2003-September 2003
Murray County Board Of Education
Chatsworth, Georgia
Member of nine person technology department whose responsibilities include maintaining, troubleshooting, and installing system and network hardware in eight schools, one Board of Education office, two other external sites, and a cooperative site with Dalton State College Adult Education Department with over 7,000 students in the system. Maintain Dell and clone systems with Windows 98SE, ME, and XP Professional, HP laser printers and HP print servers, hubs, switches, and fibre-optic equipment within system. Perform network wiring with CAT 5E and Fibre-optic cabling plus installation of two wireless laptop labs. Maintain inventory maintenance for additions and removals of equipment entering and leaving school. Provide direct onsite support for school staff and administration.
INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST
October 2001-January 2003
Baron Industries Corporation
Dalton, Georgia
Member of two person IT staff whose responsibilities include maintaining, administering, troubleshooting, and installing a corporate LAN consisting of four servers; Windows NT 4.0, BackOffice 4.5, Windows 2000, and Sage MAS 7.2 Database Server/Symantec Enterprise Security 7.7/Backup Exec 4.5 Server, five WAN sites in Kentucky, Oklahoma, South Carolina, Mexico, and Canada also providing connectivity with overseas holding company in Germany, 75+ workstations with Windows 95, Windows NT 4.0 Workstation, Windows 98SE, Windows ME, Windows 2000 Professional, Windows 2000 Server, Windows XP Professional, two robotic devices, one WatchGuard FireBox II firewall, four WatchGuard SOHO routers, one ISDN modem, and one SpeedStream DSL router. Install and repair HP, Lexmark, Minolta, Xerox, and Zebra impact, inkjet, label, and laser printers and fax/copier systems. Configure DNS, DHCP, IIS, MS Exchange, Symantec WebSecurity Policies, Symantec Enterprise Antivirus, MAS 200, Veritas Backup EXEC. Perform database repairs and file integrity checks with linked Access databases, Crystal Reports, and MAS 200 databases. Perform internal security audits with network scanning in various degrees while enforcing security policies with domain administration, antivirus administration, and server updates. Perform server hardware upgrades to existing RAID 1 and RAID 5 domain servers. Write programs for handheld batch scanners and PSC barcode scanning equipment. Schott North America Netg Xtremelearning Training Committee Member whom plant personnel along with office personnel were trained in one-on-one sessions, and also developed IT Policies and Procedures Handbook with Director, IT network policies, IT network security policies, IT LAN and WAN disaster recovery policies and plans, IT call center policies, IT purchasing policies, and IT system implementation policies.
STUDENT WORKER
August 2001-October 2001
Dalton State College
Dalton, Georgia
Member of five person office staff whom worked with Dr. Marilyn M. Helms in Dalton State College’s Center for Applied Business Studies on domestic and international programs performing IT duties with Access programmed databases, Excel programmed spreadsheets, and PowerPoint presentations with domestic and international speakers at Carpet Technologies 2001 Show, operation of laptop and projector to display slideshows, and operation of digital camera to take pictures for CABS website. Later edited website to include pictures, speeches, and slideshows from Carpet Technologies 2001 Show while maintaining office PC maintenance and troubleshooting.
PC AND NETWORK SERVICE TECHNICIAN
January 2001-August 2001
Gordon County Board Of Education
Calhoun, Georgia
Intern on a three member IT staff whom performed basic Windows 95, 98SE, Novell Netware 4.5 client/server support, system set-ups, troubleshot system hardware and software problems, troubleshot network problems, programmed switches, wired classrooms for labs, troubleshot printers and HP JetDirect print servers, and obtained minimal Windows 2000 experience.
EDUCATION
A+ CERTIFIED (ID# COMP001001855947)
OCTOBER 2003
A+ CERTIFICATION HARDWARE COURSE
4-DAY COURSE
Kennesaw State College
Kennesaw, Georgia
WINDOWS XP MCP/MCSE TRAINING
3-DAY COURSE
Kennesaw State College
Kennesaw, Georgia
COLLEGE PREPARATORY/TECHNICAL PREPARATORY
GRADUATE
Gordon Central High School
Calhoun, Georgia
GPA: 3.0
SKILLS
Standard First Aid Certified (American Red Cross)
Adult CPR/AED Certified (American Red Cross)
Preventing Disease Transmission Certified (American Red Cross)
Microsoft Certified Windows 2000 Preinstallion Specialist
Windows 98 Administration Certified (Brainbench)
Windows 95 Navigation Certified (Brainbench)
Windows 98 Navigation Certified (Brainbench)
Windows 95 Administration Certified (Brainbench)
Computer Industry Knowledge Certified (Brainbench)
Computer Fundamentals for Windows 95/98 Certified (Brainbench)
HTML 4.0 Certified (Brainbench)
ITAA Information Security Awareness (Brainbench)
Written English (Brainbench)
Information Technology Security Fundamentals (Brainbench)
AWARDS
Who’s who among High School Students (2000-2001)
Outstanding Vocational Student of the Month (May) 2000-2001
Positive Person Award (Twice) 2000-2001
High School Perfect Attendance 1999-2000
USNJA (United States National Journalism Award) Winner 1999-2000
Theme Page Layout Award Winner 1999-2000
News Staff Article Winner 1998-1999
Journalism Participation Award 1997-2000
EXTRACURRICULAR ACTIVITIES
Football 1998-1999; Left and Right; Offensive and Defensive Tackle
Journalism 1997-2000; News Reporter 1997-1999; News Editor 1999-2000
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